Refund & cancellation policy
Refund & cancellation policy
1. Free trials
If we offer a free trial, your card (if collected) will not be charged until the trial ends. You can cancel at any point during the trial from inside the platform or by emailing hello@unifiedorders.com and you will not be charged.
2. Monthly subscriptions
- Monthly fees are charged in advance on the same calendar day each month.
- You can cancel at any time. Cancellation takes effect at the end of the current paid month — you keep access until then.
- We do not refund the unused portion of a monthly subscription except where required by law (e.g. where we have materially breached our obligations and not remedied that breach).
3. Annual subscriptions
- Annual fees are charged in advance for the full 12-month term.
- You can cancel at any time, but the cancellation takes effect at the end of the current annual term — you retain access until then.
- Pro-rated refunds are not offered except where required by law, or in cases of material breach by us that we have not remedied within a reasonable period after notice.
4. Usage-based charges
Some plans include usage-based fees (for example, picks performed, storage consumed, AI token usage above a plan allowance). Usage fees are invoiced in arrears for the period in which the usage occurred and are not refundable once the relevant usage has taken place.
5. UK consumer rights
If you are a UK consumer (an individual acting outside the course of a business), you have a statutory 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting on the day you enter into the contract.
Note that Unified Orders is a digital service and as soon as you begin using it you are consenting to immediate performance of the contract. By starting to use the service before the 14 days end, you acknowledge that you lose the right to cancel under those Regulations for the portion of the service already supplied.
Nothing in this policy limits any non-excludable statutory rights you have as a UK consumer.
6. Refund mechanics
Where a refund is due, we will issue it to the original payment method within 14 days of approval. We may issue refunds as service credit instead, but only with your agreement.
7. Disputes
If you disagree with a charge, contact hello@unifiedorders.com before raising a chargeback. We’ll do our best to resolve the issue within 7 working days. Chargebacks raised without first contacting us may delay resolution.
8. Termination by us
If we terminate your account for material breach of our Terms of Service or Acceptable Use Policy, no refunds are due for the remaining paid period.
If we terminate your account at our discretion without cause, we will refund the pro-rated portion of any prepaid fees for the period after termination.
Contact
Refund and billing enquiries: hello@unifiedorders.com.